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User Account Provisioning

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Summary

PDF p.97

User account provisioning involves setting up accounts for new employees, consultants, contractors, and sometimes customers. The process includes identity proofing, issuing credentials, providing hardware and software, teaching policy awareness, and assigning permissions. Deprovisioning removes access rights when an employee leaves or a project ends.

In plain words

Supplementary — not from your PDF

Provisioning sets up a new person: confirm who they are, create their account and credentials, give them equipment, train them on the policies, and grant the right access. Deprovisioning removes it all when they leave.

Detailed explanation

PDF p.97
  • Provisioning Process
    • Identity Proofing
      • Verification: Confirms the person's identity using official documents and records.
      • Background Check: May include checks on addresses, education, employment history, criminal record, and credit issues.
    • Issuing Credentials
      • Password Selection: Allows users to choose a password known only to them.
      • Authenticator Enrollment: May include biometric or token-based authenticators.
    • Issuing Hardware and Software Assets
      • Resources: Typically includes a computer, smartphone, and licensed software apps.
      • Shadow IT: Ensures employees have adequate resources to avoid unauthorized procurement.
    • Teaching Policy Awareness
      • Training: Provides training and access to learning resources on security policies and risks.
      • Personal Use Policies: Educates on policies for personal use of IT assets.
    • Creating Permissions Assignment
      • Role Identification: Determines work roles and configures appropriate rights.
      • Monitoring: Tags accounts with privileged access for close monitoring.
  • Deprovisioning Process
    • Access Removal: Removes access rights and permissions when an employee leaves or a project ends.
    • Account Management: Disables or deletes accounts as necessary.

Important terms

taken from the text above
Background Check
May include checks on addresses, education, employment history, criminal record, and credit issues.
Password Selection
Allows users to choose a password known only to them.
Authenticator Enrollment
May include biometric or token-based authenticators.
Resources
Typically includes a computer, smartphone, and licensed software apps.
Shadow IT
Ensures employees have adequate resources to avoid unauthorized procurement.
Training
Provides training and access to learning resources on security policies and risks.
Personal Use Policies
Educates on policies for personal use of IT assets.
Role Identification
Determines work roles and configures appropriate rights.
Access Removal
Removes access rights and permissions when an employee leaves or a project ends.
Account Management
Disables or deletes accounts as necessary.

Examples & real-world scenarios

Supplementary — not from your PDF
  • Checking ID documents before creating an account.
  • Issuing a laptop and enrolling the user in MFA.
  • Disabling the account on the employee's last day.

Scenario

A contractor's project ends, but nobody tells IT, and their VPN account stays active for six months. A deprovisioning process tied to contract end dates prevents this.

Common mistakes

Supplementary — not from your PDF
  • Forgetting deprovisioning. It matters as much as provisioning.
  • Skipping identity proofing for 'urgent' new starters.

Practical skills

Supplementary — not from your PDF
  • Write an onboarding and offboarding checklist.

What I should remember

Key Points PDF p.97
  • Provisioning Process
    • Identity Proofing: Verifies identity and may include background checks.
    • Issuing Credentials: Password selection and authenticator enrollment.
    • Hardware and Software: Provides necessary resources.
    • Policy Awareness: Training on security policies and personal use.
    • Permissions Assignment: Configures rights based on roles and monitors privileged access.
  • Deprovisioning Process
    • Access Removal: Removes rights and permissions.
    • Account Management: Disables or deletes accounts.